Whenever I am about to begin a training engagement with a new client, I dedicate time to learn as much about their world as possible. It may entail shadowing some of the employees to see what it’s like to be in their shoes. Sometimes it involves being a secret shopper. I love this kind of research because it affords me an opportunity to give the client feedback on their customer service. It’s my real-life version of Undercover Boss.
Several months ago I mystery shopped a client before our first training session and my customer experience did not go well. The employee was rude and incredibly insensitve. You can imagine her surprise when on the first day of training, she met the instructor.
I can only do that with a client once because from the moment I speak my first words on training day, the jig is up. From that point on, employees, regardless of the kind of day they’re having, will miraculously rise to the occasion whenever the trainer pops in for a visit.
But I understand that.
Like everyone else, for me some days are better than others. There are days when I just don’t feel the mojo….when things don’t go according to plan…..when people disrespect me or are insensitive and I want to lash out. When those days occur, my mantra becomes “I can be kind for just one day.”
And that becomes my primary goal.
We can do anything for just one day, can’t we?
Imagine what the world would be like if we strived to be kind for just one day?
This morning I felt the genuine kindness of so many people I came into contact with. I was on a mission to find a few items I needed for an upcoming event I’m hosting. I stopped in to see Halle at Silk & Burlap. She always treats me like a friend even though I know so little about her. She went above and beyond the call of duty. She sent me to Eileen at Aspire Boutique. She, too, understands the power of kindness.
It can happen. I see examples of it over and over again.
Let’s start now so we can feel the ripple effect that takes place.
Oh, to be kind.
Just one day.